A refund/account issue with The Sims 4 STAR WARS: Journey to Batuu Game Pack
Hello everyone,
I need some advice about an EA account and refund issue.
I purchased The Sims 4 STAR WARS: Journey to Batuu Game Pack through EA/Origin directly on December 24, 2020. The purchase was made as part of a bundle with other Sims 4 content. I recently found my original purchase information, and my order number is #1003369427479.
I recently discovered EA’s refund tool and submitted a refund request. I understand that the purchase is from 2020 and may be outside the normal refund timeframe, but I was not aware that EA had a refund tool or refund process back when I purchased the pack.
The confusing part is that my EA App library shows that I own The Sims 4 STAR WARS: Journey to Batuu Game Pack, but the refund tool shows “Requested Dec. 24, 2020” instead of showing a normal purchase record for the individual pack.
Because the game was purchased as part of a bundle, I originally had difficulty finding the invoice. I have now located the order information.
I contacted EA Help and explained the situation, but my refund request was denied because the purchase was made in 2020. I understand the refund policy, but I am trying to understand why the refund tool shows “Requested” and whether this is related to the bundle purchase or an old Origin account record.
Has anyone experienced a similar issue with an old Origin purchase, a Sims 4 bundle, or a refund tool showing “Requested”?
It sounds like you may have requested a refund back then fashionbug123 and forgot about it.
At this point, 6 years after the purchase, it would simply not be possible to be even considered for a refund.
We have a help article that goes through the refund process, which you can find here
Let me know if you need further help.
Darko
