Forum Discussion

Patriot_216's avatar
Patriot_216
Rising Newcomer
1 month ago

Can't Access Family Management

I haven't been able to go to my Family Management section of my profile for a very long time. It keeps giving me an error message, "Something went wrong. We ran into a technical issue. Try again later."

Any steps to correct? The automated chat bot is absolutely useless, and I suspect I'll need a human to review my account to see what's going on. Thank you.

 

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Testing here Patriot_216​ and it is working as it should.

    Wondering if maybe this is a browser or device-related issue. Could you try accessing it on a different browser to see if it makes a difference?

    Let me know how you get on.

    Darko

  • Patriot_216's avatar
    Patriot_216
    Rising Newcomer
    1 month ago

    Thanks for getting back to meEA_Darko​. Tried multiple browsers and two different computers. Same issue. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    1 month ago

    An odd one Patriot_216​, would it be possible to try a different network or even over a VPN just to see what happens.

    That I'm not seeing other reports of this and not seeing it myself, I'd like to rule out anything on your side before we escalate this.

    Darko

Featured Places

Node avatar for EA Community Discussion

EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!Latest Activity: 12 minutes ago
4,519 Posts