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gusian66's avatar
gusian66
Seasoned Newcomer
11 months ago
Solved

Account disabled with no reason

My EA account has been disable without any motivation. I did nothing wrong. Can you reactivate it?

ea help
  • EA_QueenBee's avatar
    EA_QueenBee
    11 months ago

    Ah, I see. Thank you for the screenshot!

    If your EA acount's disabled, then you can restore it by resetting the password on the account (Assuming you havn't made another account with the same email address). If that isn't working, or you don't know what the email address on the account is, then I'd recommend reaching out to our live support team. They can look further into this for you.

4 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hey gusian66,

    Just to check, has your EA account been disabled, or has it been banned? There's different steps for each issue, so I'd like to double check.

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Ah, I see. Thank you for the screenshot!

    If your EA acount's disabled, then you can restore it by resetting the password on the account (Assuming you havn't made another account with the same email address). If that isn't working, or you don't know what the email address on the account is, then I'd recommend reaching out to our live support team. They can look further into this for you.

  • gusian66's avatar
    gusian66
    Seasoned Newcomer
    11 months ago

    Ty for your answer, but i don't think that is a password problem, i'll try with the support team!

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