Forum Discussion

gusian66

Seasoned Newcomer

3 days ago

Solved

Account disabled with no reason

My EA account has been disable without any motivation. I did nothing wrong. Can you reactivate it?

ea help

EA_QueenBee
3 days ago
Ah, I see. Thank you for the screenshot!

If your EA acount's disabled, then you can restore it by resetting the password on the account (Assuming you havn't made another account with the same email address). If that isn't working, or you don't know what the email address on the account is, then I'd recommend reaching out to our live support team. They can look further into this for you.

EA_QueenBee

Community Manager

3 days ago

Hey gusian66,

Just to check, has your EA account been disabled, or has it been banned? There's different steps for each issue, so I'd like to double check.

gusian66
Seasoned Newcomer
3 days ago
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Here it says disabled
- EA_QueenBee
  Community Manager
  3 days ago
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  Ah, I see. Thank you for the screenshot!
  
  If your EA acount's disabled, then you can restore it by resetting the password on the account (Assuming you havn't made another account with the same email address). If that isn't working, or you don't know what the email address on the account is, then I'd recommend reaching out to our live support team. They can look further into this for you.

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I did nothing wrong. Can you reactivate it? ","body@stringLength":"105","rawBody":"

My EA account has been disable without any motivation. I did nothing wrong. Can you reactivate it?

","kudosSumWeight":0,"postTime":"2025-03-14T11:49:58.856Z","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ea help","text":"ea help","time":"1970-01-01T09:03:09.629+01:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:12005705_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":31},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

My EA account has been disable without any motivation. I did nothing wrong. Can you reactivate it?

"},"Conversation:conversation:12005705":{"__typename":"Conversation","id":"conversation:12005705","solved":true,"topic":{"__ref":"ForumTopicMessage:message:12005705"},"lastPostingActivityTime":"2025-03-14T14:16:37.365Z","lastPostTime":"2025-03-14T14:16:37.365Z","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:12005705":{"__typename":"ModerationData","id":"moderation_data:12005705","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:12005705_1":{"__typename":"Revision","id":"revision:12005705_1","lastEditTime":"2025-03-14T11:49:58.856Z"},"ForumReplyMessage:message:12005935":{"__typename":"ForumReplyMessage","id":"message:12005935","conversation":{"__ref":"Conversation:conversation:12005705"},"author":{"__ref":"User:user:26"},"revisionNum":1,"uid":12005935,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-forums-general-discussion-en"},"subject":"Re: Account disabled with no reason","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:12005935"},"parent":{"__ref":"ForumTopicMessage:message:12005705"},"body":"

Hey gusian66,

Just to check, has your EA account been disabled, or has it been banned? There's different steps for each issue, so I'd like to double check.

","body@stringLength":"359","rawBody":"

Hey ,

Just to check, has your EA account been disabled, or has it been banned? There's different steps for each issue, so I'd like to double check.

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Here it says disabled

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Ah, I see. Thank you for the screenshot!

If your EA acount's disabled, then you can restore it by resetting the password on the account (Assuming you havn't made another account with the same email address). If that isn't working, or you don't know what the email address on the account is, then I'd recommend reaching out to our live support team. They can look further into this for you.

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