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ismlkrblbl01's avatar
ismlkrblbl01
Seasoned Newcomer
9 months ago

account hacked and email changed

My account was hacked and my email address was changed. I opened a case through EA Help but it doesn't appear in my cases section. I checked the forum and there are others who have the same problem. ...
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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
9 months ago

Hello. You will need to open a case with an advisor by following the instructions here. If you don't see a case on your account, it most likely did not get created.

ismlkrblbl01's avatar
ismlkrblbl01
Seasoned Newcomer
9 months ago

I tried opening cases many times but none of them showed up.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Are you using a Chrome browser? If not, try that. Also, if you're on a mobile device, put the browser in desktop mode.

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