Urgent: Cannot access Live Chat & Case missing after submission

Hey tmacwar​ sorry to see that you've been having difficulties getting to support.

If not being offered chat as an option and instead being directed to email then this would be the best avenue of support for your issue.

When you submit a case through email it can take a number of days to hear back from the team. We cannot give a timeframe for this, but during busy periods, it can take 7-14 working days in some cases.

That you are not seeing the cases in your case history isn't something to worry about; it can be a bug and appears from time to time.

Do you receive a case number when you submit an email?

Darko

I see, however, is it normal that I also don't get confirm mail for my issue.
Yes, I have received case number. The number is 978934049. 

That you have a case number tmacwar​ means a case was created.

The best thing to do is wait for the team to reply.

Darko

It has been almost two weeks, and I have not received any reply or seen any updates in the "My Cases" section of my account.

What can I do next?

What status does your case have in your My Cases section tmacwar​?

Darko

Nothing. I can't find anything in my cases section

It's worth opening a new case with the live support team tmacwar​ as we can't really assist with account issues here.

Darko

Unfortunately, I resubmitted my request several times and waited another week, yet I still haven’t received any response. I could create a new account to play, but I’ve had this one for over a decade, and it holds so many precious memories of mine. I don’t want to cut ties with it like this. Could you help me get in touch with EA official support and arrange all follow-up communications directly via my email? My email address is:[edit: email address removed]

Hey tmacwar​ this is not something that we could do. 

If you have open cases with our support then we would recommend giving it a little more time. 

It may be that the team is experiencing an increase in cases atm.

Darko