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didneyopl's avatar
didneyopl
Newcomer
27 days ago
Solved

Account help!

Hello  I need to delete my account, but when I clicked on the "Delete your EA data" under security and privacy in account management it didn't give me exact instructions on how to delete my account....
ea help
  • EA_Lanna's avatar
    EA_Lanna
    25 days ago

    Hi didneyopl​,

    didneyopl wrote:

    I need to delete my account,

    A word stood out to me there. You mentioned 'NEED'. Could you share a bit more?

    I ask because sometimes deleting the EA account makes it worse. Like if you wanted to free up a connected account like a PlayStation or an Xbox, deleting the account doesn't free it up, it results in the connect accounts being perma linked to a deleted EA account. 

    If you can share a bit more, I may be able to recommend the best path forward for your needs. 

    didneyopl wrote:

    How do I delete my account?

    We have an EA Help guide that walks through the steps. I've popped it below. It also outlines the risks, which I 100% recommend making sure you're happy with before going ahead with the deletion.

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
25 days ago

Hi didneyopl​,

didneyopl wrote:

I need to delete my account,

A word stood out to me there. You mentioned 'NEED'. Could you share a bit more?

I ask because sometimes deleting the EA account makes it worse. Like if you wanted to free up a connected account like a PlayStation or an Xbox, deleting the account doesn't free it up, it results in the connect accounts being perma linked to a deleted EA account. 

If you can share a bit more, I may be able to recommend the best path forward for your needs. 

didneyopl wrote:

How do I delete my account?

We have an EA Help guide that walks through the steps. I've popped it below. It also outlines the risks, which I 100% recommend making sure you're happy with before going ahead with the deletion.

- EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    9 days ago

    Hi didneyopl​,

    It's been a while since we last heard from you. Were you able to sort this? If not, please pop into your reply the answer to those few questions. I'll be better able to make relevant suggestions once I understand the challenge a bit more.

    - EA_Lanna

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