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finsco187's avatar
finsco187
29 days ago
Solved

anonymous.ea.com?!?!?

Hi, I setup an EA account and when I tried to link it to my Xbox account I get the following message? "Your accounts can’t be linked because your Xbox account Finsco8957 already linked to your EA A...
account info
  • EA_Mako's avatar
    EA_Mako
    29 days ago

    Hey finsco187​,

    That's typically referring to an account that has become inactive or inaccessible if the email has become anonymized, so it was likely originally an email you had access to in the past.

    Once it's at this point, our support team would need to help verify some details to get that email and/or any other account details updated as needed.

    If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can take a look. 

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
29 days ago

Hey finsco187​,

That's typically referring to an account that has become inactive or inaccessible if the email has become anonymized, so it was likely originally an email you had access to in the past.

Once it's at this point, our support team would need to help verify some details to get that email and/or any other account details updated as needed.

If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can take a look. 

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