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HetzHelmut's avatar
HetzHelmut
New Novice
25 days ago
Solved

Cannot unlink Steam from inaccessible EA account – need manual unlink

I need help unlinking my Steam account from an EA account I no longer have access to.

Issue:

My Steam account is linked to an old EA account. I no longer have access to the email/login, so I cannot unlink it myself.

Important:

I am NOT requesting access or recovery of that EA account.

I only need my Steam account unlinked so I can link a new EA account.

Proof:

I can fully verify ownership of my Steam account (profile, purchases, library screenshots).

Problem:

Support keeps redirecting me into EA account recovery, which is not possible since I don’t have access to the old email.

Request:

Please escalate this to someone who can manually unlink the Steam account from an inaccessible EA account.

If there is any alternative process for unlinking without EA account verification, please let me know.

Thank you.

  • Hey HetzHelmut​ understand how frustrating this can be, unfortunaly this would be outside the scope of support we can offer on the forums.

    The good news is that you can generally get sorted by following the steps in this help article

    There's links to our live support team there should you need to speak with them to resolve this. I know you have spoken with them before but they are the only team who can assist you with this. There is no other team at EA who can unlink an account or verify account ownership with you.

    Let us know how you get on.

    Darko

8 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Hey HetzHelmut​ understand how frustrating this can be, unfortunaly this would be outside the scope of support we can offer on the forums.

    The good news is that you can generally get sorted by following the steps in this help article

    There's links to our live support team there should you need to speak with them to resolve this. I know you have spoken with them before but they are the only team who can assist you with this. There is no other team at EA who can unlink an account or verify account ownership with you.

    Let us know how you get on.

    Darko

  • HetzHelmut's avatar
    HetzHelmut
    New Novice
    19 days ago

    The Problem is that i have NO way of accessing my old Mail connected to that account, all i still have is my Username and Displayname thanks to a friend of mine

  • To add to the problem, the live chat thing is not working for me, i have screenshots ready of my username, the linking not working for me on my new account and i know of one bundle i bought back then, but the receipt was sent to the lost Email....

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    18 days ago

    Hi, if you can’t access the email account linked to your EA Account, please get in touch with your email service provider, such as Yahoo or Gmail, to see whether you can recover access to it.

    You can usually look for recovery options on the sign-in page of your email provider’s website or visit their support site for further help.

  • HetzHelmut's avatar
    HetzHelmut
    New Novice
    18 days ago

    If that was possible i wouldve long ago done that, it is in fact not possible and they cant do anything or wont do anything, just like any support i seem to ask :) i just want that associated account unlinked from MY steam nothing more nothing less

  • HetzHelmut's avatar
    HetzHelmut
    New Novice
    15 days ago

    Thanks for that! But sadly this still leads back to a Mail that i cannot access

     

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    15 days ago

    I’m sorry, but that brings things back to what Darko mentioned earlier. You’ll need to contact our support team again, as they’re the only team who can unlink an account or verify account ownership with you.

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