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BuxixiLL's avatar
BuxixiLL
Newcomer
10 hours ago

Appeal trouble

I don't know what it is, but I just logged into Apex Legends to try and play again in a while, but apparently my account got perma banned almost 2 years ago. My account was hacked during that time and I dont know what happened. Now I am trying to appeal the ban and it keeps saying case failed over and over and I cant appeal my ban.

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Hi BuxixiLL​,

    Could you pop up a screenshot of what you're seeing when you try?

    In the meantime, try 'Continue as guest' instead of signing in, and if the chatbot asks for an email, try using a different one for now - you can always let the advisor know the EA account email once you've connected with them.

    The 'Continue as guest' option will look like this: 

     

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