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BuxixiLL's avatar
BuxixiLL
Newcomer
1 month ago

Appeal trouble

I don't know what it is, but I just logged into Apex Legends to try and play again in a while, but apparently my account got perma banned almost 2 years ago. My account was hacked during that time and I dont know what happened. Now I am trying to appeal the ban and it keeps saying case failed over and over and I cant appeal my ban.

3 Replies

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    13 days ago

    Hey BuxixiLL​,

    It looks like things have gone quiet here, so I'll close this thread for now.

    If you still need a hand, please feel free to start a new thread.

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi BuxixiLL​, I wanted to catch up with you. How did you get on with this? Were you able to send in an appeal using the steps I shared?

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi BuxixiLL​,

    Could you pop up a screenshot of what you're seeing when you try?

    In the meantime, try 'Continue as guest' instead of signing in, and if the chatbot asks for an email, try using a different one for now - you can always let the advisor know the EA account email once you've connected with them.

    The 'Continue as guest' option will look like this: 

     

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