Community ManagerHey JunGod20,
Sorry to hear that there's been difficulty creating an appeal. Unfortunately, we're unable to directly support account-related issues like yours here on the forums, as we can't discuss account details. It doesn't sound like the account was banned for the subscription or payment difficulties in particular, but for gameplay prior to it.
If the existing case has closed and can't be reopened, please follow these steps to create a separate appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you. It'd be good practice to attach any evidence supporting your innocence that you have when you create that case. Once that appeal is created, feel free to keep an eye on your case history page, and the ToS team will reach back out once that review is complete.
Let us know how it goes, thanks!
Thank you for your response, but I need to clarify something important.
The account I'm using to post on this forum (JunGod20) is NOT my banned EA account. My EA account ([edit: email address removed]) is banned, so I cannot log into the forum with it. I created this separate account just to seek help.
I have already submitted appeals MANY times through every possible channel. Every single time, I receive ONLY automated rejection emails. It feels like my email address has been blacklisted by the system because now when I try to submit a new appeal through the penalty history page, nothing happens. The system simply does not accept my submissions anymore.
Below is my proof of purchase for EA Play Pro on December 27, 2025 (137 HKD):
[ATTACH BANK STATEMENT SCREENSHOT HERE]
I am a legitimate paying customer. I just want someone at EA to actually LOOK at my case manually instead of another automated rejection.
Can you please escalate this directly to someone who can help? My account email is: [edit: email address removed]
Case reference: #235800523
Thank you for understanding.
Community Manager
Community Admin
