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f3p5l8707kuw's avatar
f3p5l8707kuw
Newcomer
20 hours ago
Solved

Banned and appeal denied.

I got my EA account back on two days ago. It's purely used for my Xbox (just for the Sims 4) , I haven't used it in 2 years. But since I wanted to install fc25 on my pc , via Xbox gamepass , I found out I was banned. Over the last year or so , I had a suspicion that my Xbox account was hacked. It didn't cause much trouble since I didn't really use it. We just changed the password a lot.

I had to have the email changed from the EA account , since it wasn't an email I knew. I thought this was the end. But turns out it was banned in Jan 2025 for systems abuse. I haven't used it. I have a new ea account. I cannot unlink this EA account from my Xbox account since it's banned. I can't speak to support since it is banned. My appeal got denied (I am trying again.)

Is there anything I can do? All I want is to install fc25 and F1 25.

 

  • Hey there. Please try submitting a dispute by following the instructions in our article for banned and suspended accounts. Terms of Service will need to investigate the ban to see if it can be overturned. Thanks!

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 minutes ago

    Try using the 'Contact us' button at the bottom of this account support article. You should be able to choose the option for submitting a dispute. You don't have to go through your existing cases to get it submitted.

  • MagicallyFreya's avatar
    MagicallyFreya
    Seasoned Newcomer
    47 minutes ago

    EA_Aljo​ Yes, I only appealed once. It tells me to click Review to review the decision and appeal again but when I click it it takes me to My Cases which says "You have no cases". I have no way to appeal again =\

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    56 minutes ago

    Hello. Unfortunately, support is not able to discuss bans. Did you only appeal once? You should have multiple chances at doing that.

  • MagicallyFreya's avatar
    MagicallyFreya
    Seasoned Newcomer
    1 hour ago

    I am having a similar issue. Brand new account, created in May was just banned for no reason. I don't even own a game on it yet. I appealed the ban and it was denied and now I have no way to appeal anymore. The support chat is on a constant loop. Is there truly no support that can look into this? 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    You can't actually delete an account with an active ban on it. The only way to play again is to start over with a different account.

  • elabdo14's avatar
    elabdo14
    Newcomer
    16 hours ago

    I have the same issue, my first appeal was denied without any specific reason or an explanation. I appealed again but seems to be taking forever, I just want to ask a simple question: if I delete the account will it be unlinked from my epic account? But support not answering, tried as guest same no one answering, I waited desperately 2 hours in the chat page sending a message every 10 min so I don't get disconnected. I made it clear that I just got my account a day ago by submitting the case number and a screenshot of the case page when I got my account back. I just want to play games I own legally on my epic games account I'm not asking for something free.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    20 hours ago

    Hey there. Please try submitting a dispute by following the instructions in our article for banned and suspended accounts. Terms of Service will need to investigate the ban to see if it can be overturned. Thanks!

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