New account banned for no apparent reason?

Question

I apologize in advance, this is a long one...

I have recently at the end of May made an alt account with EA. I wanted my username to match my youtube channel but I did not wish to lose the username I have had on my main account for 14 years, I'm attached to it, but I've grown since and I wanted to have a separate account for different games not associated with my youtube channel. After creating the new account, with my old username on it, I haven't signed into it again since its creation. I never got a chance to.

The other day I received an email saying that this brand new account has been permanently banned, the reason stated was for Rule Violation.

I thought for sure it was a phishing email, as I had not logged onto the brand new account since I made it so I checked my account. Sure enough, Permanently Banned.

I appealed it, which is still pending, but I don't understand what I did wrong. Changing my username?? It says we can do so every 30 days. My username itself cannot be the issue, as I've held it for 14 years. And as far as I can find, having more than one account is not a violation, so long as I do not game share. Which I haven't done. I don't even have any games on that account yet, which shouldn't be a reason for a permanent ban??? If it is, I feel that should be more clear when creating an account or at the very least a warning given.

I've tried to speak with customer support but that's been... not going so well, it keeps sending me to the help topics but I did appeal the ban.

I'm not sure what else to do. Surely this is some sort of mistake and that I've been wrongfully banned and as someone who been a loyal player of The Sims, having bought every single Sims game and dlc since the very first Sims (carbon dating myself, I know), I'm honestly appalled that this happened and I'm looking for any advice or help. I'm grateful this hasn't happened to my main account, with all of my purchases, but if this sort of mistake happened to a brand new account? I'm scared this could happen to my main account.

Has anyone else had this happen?? Is there anything I can do?

Confused and hurt,
A Sims Player

ea_barry · Answer

MagicallyFreya​&nbsp;
If you have followed the steps at the link below to appeal, then hopefully your outcome will be good.
How do I appeal a ban
Thank you. EA_Barry.&nbsp;

magicallyfreya · Answer

Unfortunately my appeal was denied. I'm not sure what else to do.&nbsp;

magicallyfreya · Answer

EA_Barry​ I cannot appeal my ban again, when I go to review the decision it takes me to My Cases which does not show anything. I tried to talk with the support chat and it was going through a constant loop saying the account is banned, what would I like to do? And I say submit an appeal and it says the same thing that my account is banned, what would I like to do and etc. Is there any way I can get my issue elevated to someone??Thank you for your time, I appreciate it.