Banned from a game I don't own, account cannot use online features

Question

I'm so tired of this I don't even know how to explain it. I ONLY use the EA app for sims 4 and battlefront 2. Out of nowhere I suddenly have a ban literally for "FOOTBALL_SOCCER" from 2024 and Fifa for 2023, but neither have ever been on my account (or PC)&nbsp; and I've used online services in-between then and now, so it's pretty obvious this ban doesn't belong to MY account. This is just insanely frustrating and I would like to talk to a real human instead of wait on a case that's been ignored.

ea_barry · Answer

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Check the link below to make sure you have appealed the ban correctly. If you have and a reasonable amount of time has passed without response, you can contact an Advisor to request info on the status of the case.
How do I appeal a ban
If required, click the link below for help contacting an Advisor&nbsp;
Help me to contact an EA Advisor
Thanks.

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Banned from a game I don't own, account cannot use online features

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