Battlefield refund hasn't processed yet.

Dear EA support team,

I'm following up regarding my Battlefield 6 refund request.

which still hasn't been resolved. I  already received an acknwledgment from your team confirming recipt of my previous message and the attached screenshots showing that three independent transactions were made due to a system error.

However, it has now been ten days since that response, and i have not received any further updateds or the refund itself. This delay is highly frustrating, especially considering that the issue orginated from your system. 

For your referenc, I an reattaching the same screenshots clearly showing the three separate transactions. Please preocess the refund for the two duplicate payments immediately and confirm once it has been completed.

I would appreciate your prompt attention to this matter.

And I also attached three of detail receipts of payment below.