Can’t chamge my email
I've been talking to tech support for a month and a half now, but they can't help me in any way, they refer to some kind of security system and can't help in any way. I haven't changed my email a...
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EA_Lanna
Community Manager
Community ManagerHi AuRuS_RL,
Thanks for popping up that screenshot.
they refer to some kind of security system
The security system, eh? Hmmm, it may be that the error message is popping up due to the system being triggered. 🤔
If it is the security system accidentally triggering, usually 24 hours helps calm things down. So, for example, if your last attempt was at, say, 10 a.m. today, try waiting until 10 a.m. tomorrow, clearing your browser cache, and then taking a peek to see if your request was processed before trying it again.
- EA_Lanna
In fact, it doesn't help me at all, I tried to change the data from different devices and wait for 24 hours, but the problem still doesn't change, and tech support says the same thing.
- EA_Lanna
Hi AuRuS_RL,
I tried to change the data from different devices and wait for 24 hours, but the problem still doesn't change, and tech support says the same thing
Hmm, ok. 24 hours usually does the trick if it is the security system being triggered.
Let's see...
- Is it asking you to verify the update with a security code? Are you able to get the code and pop it in to process the email update change?
- Do you have access to the email address currently registered to the EA account?
- EA_Lanna
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