Can support help me?
Hi guys. My account has been breached by someone with a Russian email address. I have absolutely no ability to livechat using the EA support links. The chat doesn't appear and my tickets get closed...
Forum Discussion
I'm not sure. There is no chat window that appears. Just a page that says "we will let you know when an advisor responds."
I do get email correspondence but I don't refresh it constantly. (Why is there no reply system under email :( )
EA_Aljo
Community Manager
Community ManagerWhat topic are you choosing when submitting the case?
Also, you're very welcome. I know this is really frustrating. I'll do all I can to get this working for you.
Thanks EA_Aljo,
I am submitting under compromised account. I have seen other moderators say that it is indeed possible to correspond via email, but I'm not sure.
Nevertheless, I have posted another video about this on X and shouted out this forum for being helpful.
https://x.com/SpiritOfWest1/status/1955292208774402243?t=7jzhrdC17qi7FOInY_zGHg&s=19
Once again big ups. I'll stay optimistic man, love EA games, just want this fixed 😄
- EA_Aljo
Thanks for the kind words. That's sincerely appreciated.
You're choosing the right topic so a case should be getting created. Have you tried opening the case without signing in? I know it sounds odd, but that might work better.
Hi EA_Aljo,
Very sorry if I said your name wrong haha. This is what happens when I open a new/existing ticket. Please see the link below ✌️
https://x.com/SpiritOfWest1/status/1955296935625068704?t=uhyO4G48udW1hxmFccTdtg&s=19
