Can support help me?
Hi guys. My account has been breached by someone with a Russian email address. I have absolutely no ability to livechat using the EA support links. The chat doesn't appear and my tickets get closed...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerWhat topic are you choosing when submitting the case?
Also, you're very welcome. I know this is really frustrating. I'll do all I can to get this working for you.
Thanks EA_Aljo,
I am submitting under compromised account. I have seen other moderators say that it is indeed possible to correspond via email, but I'm not sure.
Nevertheless, I have posted another video about this on X and shouted out this forum for being helpful.
https://x.com/SpiritOfWest1/status/1955292208774402243?t=7jzhrdC17qi7FOInY_zGHg&s=19
Once again big ups. I'll stay optimistic man, love EA games, just want this fixed 😄
- EA_Aljo
Thanks for the kind words. That's sincerely appreciated.
You're choosing the right topic so a case should be getting created. Have you tried opening the case without signing in? I know it sounds odd, but that might work better.
