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du2jkutdosvi's avatar
du2jkutdosvi
Rising Newcomer
5 months ago
Solved

Cannot access email and support does nothing

I understand every forum post about this redirects to the help page, but support is useless. It's only an AI and I can never reach a representative. Please help in any way besides sending me to the s...
accessibility
  • ElliotLH's avatar
    ElliotLH
    5 months ago

    Hi du2jkutdosvi​,

    These steps should let you contact an EA Help agent to ask for assistance with changing email address:

    • Select the "EA Account" tile.
    • Choose "See all help topics".
    • Select "I need help logging in to my EA Account"
    • Live chat should appear beneath the article which loads. 

     

     

xXSwagBag69Xx's avatar
xXSwagBag69Xx
Newcomer
5 months ago

I'm also having this same problem. I was trying to get help with unlinking an ea account from my xbox account but I can't because that email no longer exists. I was able to get in contact with a live agent but in the middle of getting help the chat would stop letting me send messages. I did this 9 other times and the same thing keeps happening 

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