Cannot get into a live chat with support
I have been trying for over a week to get into a live chat with EA support regarding unlinking my Xbox account from 2f********@disabled.ea.com - an email address that is obviously not mine. ...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi playswithf1re,
Thank you for giving it a bump. and sorry for missing this the first time around. It sounds like the site is acting up on you, I'm sorry about that.
Let's see...could you try this workaround, and let us know how you get on with those steps?
- Open a private window / incognito mode
- Click on this guide: How to update your EA Account
- Scroll to the bottom and select 'Contact Us'
- DO NOT SIGN IN > Click 'Continue as Guest' instead
- Fill in the information asked for > Click 'Submit'
Hopefully that helps the case connect through to the support teams side.
In the meantime, I've flagged the site activity you've reported here as a potential bug to be looked into. Thank you for letting us know this was happening.
- EA_Lanna
Please help fix this EA_Lanna
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