Cannot get into a live chat with support
I have been trying for over a week to get into a live chat with EA support regarding unlinking my Xbox account from 2f********@disabled.ea.com - an email address that is obviously not mine. ...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi playswithf1re,
Thanks for testing if logging in through the connected PSN account helped the cases connect to the support team. I'm sorry it didn't work out. I know this has been a frustrating experience. 😞 It might be worth trying to create a case from a different email address and seeing if that helps the cases connect through to the support team. Can you try testing it with a different email address?
On a separate note, it occurred to me we've been focusing in this thread on the EA help site challenges so far, but we've yet to try the steps that could help solve the issue you're reaching out to support about, the @disabled.ea.com domain. You might not need to reach support for help with this.
When you see the domain @disabled.ea.com pop up, it usually means your EA account has expired and has been disabled, typically due to inactivity. To fix it, you'd enter the email address it was registered to and reset the EA account password. Once you do that, your email will replace the @disabled.ea.com one, and you’ll get access again. Have you tried this yet?
- EA_Lanna
(edit to update with new info)
While I have had other email addresses, as far as I can see (searching this email account for support cases in Battlefield 3 as far back as 2013) it has always been attached to the same email address I am using today.
I have just tried again to chat with support - and had the EXACT SAME EXTREMELY FRUSTRATING MESSAGE APPEAR.
- EA_Lanna
Hi playswithf1re,
Could you confirm if you've tried to reach support using this:
It might be worth trying to create a case from a different email address and seeing if that helps the cases connect through to the support team. Can you try testing it with a different email address?
When you are logging in and filling out the email for the EA Help support options, use a different email from a different email domain instead.
- EA_Lanna
As I didn't have a second EA account - until this morning - I had not tried that. When I tried to create the support ticket whilst not logged in (as you suggested last week), i put in a different email address, but that didn't work.
I tried creating a new account and managed to get on to support chat. Who after 30 minutes was able to fix the problem.
I pointed out the sheer number of times and ways I had attempted to log this problem with EA help and how it took creating a whole new account to actually speak to someone, and was told "thanks for the feedback".
Honestly, why should a new account have access to support when an account I've had for 13 years (which has purchased over $1000 of games) does not?
Something is seriously broken. I hope it gets fixed.
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