Forum Discussion
16 Replies
- EA_Darko1 month ago
Community Manager
Hey doggo_12456 RAYLEIGH_119 the error you are seeing is one relating to your GPU, the best thing to do is a clean install of your GPU drivers.
Sounds daunting but don't worry this is generally a pretty simple fix and shouldn't take much time. We'll have you back in your game in no time.
You also need to ensure that you:
- Roll back your drivers to an earlier build
- Turn on vsync
- Perform a clean boot before attemting to play the game
- Ensure you have power supply capable of meeting the demands of your hardware while it is under heavy gaming load
- Set all in game graphics settings to low in order to reduce the stress on your GPU.
- Set the high performance preset in your GPU control panel, as opposed to the high quality preset.
- Run your video card at stock speeds (memory and core). This is also important for players with factory overclocked cards. This will require some third party software such as EVGA Precision or MSI Afterburner etc.
Darko
- doggo_1245627 days agoNew Rookie
sorry i kind of saw this late like really late. For some reason the game just works and then it doesn't. some times after i install a new driver update it works for a little while and it stops working. Thanks for responding. also a by clean boot you mean reset my computer or just reinstall my drivers? I hope we can find a permanent solution because i genuinely have no idea what is wrong with it because im not sure if it will work a little bit then start crashing again shortly after i reset it. If you care to tell how this error occurs and how to prevent it that would be great. I will attempt to follow and give updates. Im pretty new to this trouble shooting stuff.
- EA_Darko27 days ago
Community Manager
Hey doggo_12456 clean install means removing all existing drivers for your GPU and redownloading.
As the issue is GPU rather than game-related, it may be worth speaking with your GPU maker for assistance. They would be able to go through advanced troubleshooting steps with you.
Darko
- mibqxx9lmtkr27 days agoRising Newcomer
It sounds frustrating when the game works for a while and then suddenly starts crashing again. Since it seems to happen after driver updates, it might be worth trying a completely clean driver reinstall using a tool like DDU to remove the old drivers before installing the new ones. Sometimes leftover files from previous driver versions can cause instability.
Also check if your GPU drivers are the recommended stable version rather than the newest one, because occasionally a new update introduces issues with certain games. Keeping your GPU temperatures in check and making sure nothing is overclocked can also help prevent random crashes.
A clean boot just means starting Windows with only the essential services and programs running, not resetting your whole PC. That can help rule out conflicts with background software. Hopefully one of these steps helps you get a more stable setup so the game stops randomly crashing.
- doggo_1245626 days agoNew Rookie
how do i do a clean boot
- EA_Darko26 days ago
Community Manager
All the info on how to do a clean boot is in the link in the troubleshooting I shared doggo_12456.
Darko
- doggo_1245624 days agoNew Rookie
I just ended up resetting my computer. the link didn't send me to any specific discussion or anything and i was just confused so i thought it was the best decision. All this driver uninstall stuff is really overwhelming. Next time this happens i guess i will try to follow a video guide
- doggo_1245624 days agoNew Rookie
thanks Darko for helping me i really appreciate the help you gave me and you guide me in the right direction but i just got really lost and did what i did before that worked. i hope this problem doesn't happen again though. If it does happen i will try to actually do the clean install.
- doggo_1245624 days agoNew Rookie
If you are gonna respond back can you tell me if this is a good video to do the clean install?
- EA_Darko23 days ago
Community Manager
Is the issue resolved for you now doggo_12456?
Darko
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