Cannot get into a live chat with support
I have been trying for over a week to get into a live chat with EA support regarding unlinking my Xbox account from 2f********@disabled.ea.com - an email address that is obviously not mine. ...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi playswithf1re,
Could you confirm if you've tried to reach support using this:
It might be worth trying to create a case from a different email address and seeing if that helps the cases connect through to the support team. Can you try testing it with a different email address?
When you are logging in and filling out the email for the EA Help support options, use a different email from a different email domain instead.
- EA_Lanna
As I didn't have a second EA account - until this morning - I had not tried that. When I tried to create the support ticket whilst not logged in (as you suggested last week), i put in a different email address, but that didn't work.
I tried creating a new account and managed to get on to support chat. Who after 30 minutes was able to fix the problem.
I pointed out the sheer number of times and ways I had attempted to log this problem with EA help and how it took creating a whole new account to actually speak to someone, and was told "thanks for the feedback".
Honestly, why should a new account have access to support when an account I've had for 13 years (which has purchased over $1000 of games) does not?
Something is seriously broken. I hope it gets fixed.
Featured Places
