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Dentrany's avatar
Dentrany
Seasoned Newcomer
27 days ago
Solved

Unable to connect on PS5

Hello,

I am unable to connect to any EA games on my PlayStation 5.

Affected games:

  • Apex Legends
  • Madden NFL 26
  • EA Sports FC 26

Error:

  • eadp::ServerError
  • Error Code: 102122

Important details:

  • The same EA account works correctly on my PS4.
  • I can log into my EA account through a web browser without any issues.
  • My PlayStation Network account is correctly linked to my EA account.
  • Non-EA online games work normally on my PS5.
  • PlayStation Store works normally.

Troubleshooting already performed:

  • Reinstalled the games
  • Restored licenses
  • Cleared cache
  • Rebuilt database
  • Changed DNS settings
  • Changed MTU settings
  • Tested with mobile hotspot/tethering
  • Created a completely new PS5 user
  • Tested with a completely different PSN account
  • Tested with a completely new EA account
  • Factory reset / initialized the PS5

The issue still occurs on all EA games only on PS5.

When I launch Apex Legends, the game reaches the title screen. After pressing the X button to continue, I receive a message stating that a technical problem has occurred, and then the game returns to the title screen displaying eadp::ServerError (102122).

Could you please investigate whether there is an issue with EA account authentication or EADP services related to my PS5?

Thank you.

login issue

6 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Hey Dentrany​  are you still having an issue or has it been sorted for you?

    If so, have you made any changes to your gamertag or EA account name recently?

    Darko

  • Dentrany's avatar
    Dentrany
    Seasoned Newcomer
    22 days ago

    Hi,

    Thank you for your reply.

    The issue is still occurring.

    No, I have not changed my PlayStation gamertag (online ID) or my EA account name recently.

    Additional information:

    • The same EA account works correctly on my PS4.
    • The issue occurs on PS5 only.
    • I have tested with a completely different PSN account and a completely new EA account, and the same error occurs.
    • Apex Legends, Madden NFL 26, and EA Sports FC 26 all show the same issue.
    • The error displayed is: eadp::ServerError (102122).
    • I have already tried reinstalling the games, restoring licenses, clearing cache, initializing the PS5, changing DNS/MTU settings, and using a mobile hotspot connection.

    Please let me know if there are any further diagnostics I can perform.

    Thank you.

  • Dentrany's avatar
    Dentrany
    Seasoned Newcomer
    18 days ago

    Thank you for the reply.

    I have already:

    • Reinitialized my PS5
    • Tested both PS5 and PS4 versions of the games
    • Created and tested with a completely new EA account
    • Tested multiple EA titles (Madden 26 and FC 26)

    The same error occurs every time.

    Because the issue persists across multiple EA games and even with a new EA account, I do not believe this is a temporary server error.

    Could you please check whether there is any issue with the link between my PSN account and EA systems, including any previously linked, disabled, or inactive EA accounts associated with my PSN ID?

    Thank you.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    17 days ago

    You would need to open a case with our live support team Dentrany​ if you would like to discuss your account.

    You can find the necessary info in the link I shared previously.

    Darko

  • Dentrany's avatar
    Dentrany
    Seasoned Newcomer
    17 days ago

    Hi,

    Thank you for your reply.

    I have reviewed the article you linked, but unfortunately the issue still persists.

    Since this problem occurs on:

    • PS5 only
    • Multiple EA games (Apex Legends, Madden NFL 26, EA Sports FC 26)
    • Multiple PSN accounts
    • Multiple EA accounts
    • Even after a full PS5 initialization

    I agree that this likely requires investigation by the live support team.

    Could you please provide the direct link or the correct category I should select to create a live support case for this issue?

    Thank you.

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