Unable to connect on PS5

Hello,

I am unable to connect to any EA games on my PlayStation 5.

Affected games:

• Apex Legends
• Madden NFL 26
• EA Sports FC 26

Error:

• eadp::ServerError
• Error Code: 102122

Important details:

• The same EA account works correctly on my PS4.
• I can log into my EA account through a web browser without any issues.
• My PlayStation Network account is correctly linked to my EA account.
• Non-EA online games work normally on my PS5.
• PlayStation Store works normally.

Troubleshooting already performed:

• Reinstalled the games
• Restored licenses
• Cleared cache
• Rebuilt database
• Changed DNS settings
• Changed MTU settings
• Tested with mobile hotspot/tethering
• Created a completely new PS5 user
• Tested with a completely different PSN account
• Tested with a completely new EA account
• Factory reset / initialized the PS5

The issue still occurs on all EA games only on PS5.

When I launch Apex Legends, the game reaches the title screen. After pressing the X button to continue, I receive a message stating that a technical problem has occurred, and then the game returns to the title screen displaying eadp::ServerError (102122).

Could you please investigate whether there is an issue with EA account authentication or EADP services related to my PS5?

Thank you.