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haileymayer0316's avatar
haileymayer0316
Rising Newcomer
18 days ago

Cannot purchase new packs July 6th

I tried multiple times last night to purchase a new expansion pack and EA would just redirect me to nothing. I tried PayPal, Klarna, etc. multiple options and it still did not allow me to purchase. A...
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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
17 days ago

Hey haileymayer0316​ were you seeing an error message of any kind when this occured?

The more info we have the better.

Darko

haileymayer0316's avatar
haileymayer0316
Rising Newcomer
17 days ago

Hi - so no error messages were coming up at all. It would jump out of the window as if it was going to load up a secondary window for payment (PayPal/klarna) and nothing would appear. I’ve used PayPal with EA plenty of times, it’s my saved payment method. I ended up entering my debit info directly on the “cart” payment pop up and it worked. It seems my app is having an issue redirecting payments. 

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