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TrashPanda612's avatar
TrashPanda612
Newcomer
19 hours ago
Solved

My PlayStation account is linked to an old email that I no longer have access to

As the title suggests. My PlayStation ID is linked to an old EA account and I no longer have access to the email. How can I resolve this? 

I know the email address but not the password for the old account. Is there anyway of changing it?

Any suggestions would be greatly appreciated. 

account linking
ea help
login issue

3 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    19 hours ago

    Hey TrashPanda612​,

    If you no longer have access to the email address on your EA account, I'd recommend reaching out to your email provider to see if they can help you regain access to it. If that doesn't work, try reaching out to our live support team. They can take a look at how to help you update the email on your account.

  • TrashPanda612's avatar
    TrashPanda612
    Newcomer
    19 hours ago

    Hi EA_QueenBee,

    The email provider no longer exists. How can I reach out to the live support team? I can see what information is required but no option to speak to a live agent? 

    Thanks :) 

  • Crispy708's avatar
    Crispy708
    Newcomer
    13 hours ago

    i'm having the same problem as you are having i don't remember the email or ea account been trying to get my ps5 unlinked from that account so i can link the account i actually remember but i've been getting run around instead of any actual help. literally every other game i've had to do this for had a prompt to unlink  at the login but i guess that would require competence but until it gets sorted i will no longer be buying ea products on my pc either

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