cannot respond to my support tickets

I tried this and had no luck

Fill in the contact form with your:

first name

last name

e-mail

platform

subject (a short description of your issue)

attachments (e.g. screenshots, documents, links).

Select Send.

A chat window will open when you’re transferred to an advisor. (Except it doesn't. I do not get the window opened at all, it just says wait time. I wait and nothing happens at all)

As for my case. I can see the transcripts but cannot type in them, do not get the email and thus have no actual way to respond