Can't access EA account and this company is not helpful

Hello, I recently tried to sign into my EA account after about a year of not playing The Sims, but no longer have access to the email I used to create the account. I have the username and password but I can't complete the two-factor authentication. I tried to reach out to support but they couldn't get me into my account, and said that I should try again because I got most of the questions right but one of them was wrong. Now for some reason it's not letting me talk to a live representative at all??! Like every time I go to support it just reroutes me to the login page to get me to sign into account that I literally don't have access to!! This is honestly so annoying and I've been going in circles for the past like 45 minutes, even reading other threads on here and doing what they say about creating a new support ticket and trying to select make changes to your account or whatever.. none of it is working and I can't get into my account and this is so so frustrating cuz I've literally spent hundreds of dollars on this game!! 

Sorry for the rant, honestly, this is just so incredibly frustrating and I can't believe how unhelpful EA is being about this. I had to create another account just to be able to write this post to hopefully get help so if anyone could assist I would really really appreciate it!!