Forum Discussion

purpleqw's avatar
purpleqw
New Novice
2 months ago
Solved

Can't access ea app, email has been changed, can't login

My computer got a virus, my account was stolen, you can understand this from the e-mail it confirmed, a disposable e-mail was used, my real e-mail account is [edit: email address removed]

  • Hi there. I had to remove the attachments in your message as they contained private details. Please do not post sensitive information like this to public forums.

    As far as your issue goes, please contact an advisor by following the instructions here. They should be able to assist with this. Thank you.

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there. I had to remove the attachments in your message as they contained private details. Please do not post sensitive information like this to public forums.

    As far as your issue goes, please contact an advisor by following the instructions here. They should be able to assist with this. Thank you.

  • purpleqw's avatar
    purpleqw
    New Novice
    2 months ago

    Please look at the case, I can send the evidence, thank you

  • purpleqw's avatar
    purpleqw
    New Novice
    2 months ago

    If you notice, I did not change the email, the email is disposable and I do not have such an email, please give me back my account, I think you will understand from the last IP entries, good job

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    You will need to open a case with an advisor using the instructions I mentioned previously. You can create a case without being signed in. That way, you can explain the situation to the advisor.

  • purpleqw's avatar
    purpleqw
    New Novice
    2 months ago

    Could you please connect the support team? The conversation was interrupted because my internet went out.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Unfortunately, I cannot contact support for you. You'll need to open a case to get in touch with them.

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