Cant open any fellow neighbors~just a blank screen 🫢🫣🤔🧐🫤🥺☹️😫

Hello to all my sim family. I am replying to this message to say as I am having the same issue but only as I try to select it to open any neighbors nothing happens it's just a blank neighbor screen not even the default neighbor that was there by default. Can someone please help me

To all my fellow simmers/Sim family, can someone help me or direct me to whats needs to be done to correct it,etc. I would greatly appreciate it 🙏.

Thank you sim family