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GNK48_RU0's avatar
GNK48_RU0
Rising Newcomer
2 days ago
Solved

cant renew my email

i cant renew my account main email for no reason,i didnt change it for years.the page keep sayin

"We can't complete your request. Your email address could be invalid or you may have recently updated it." 

i tried many new email in diffent device  they didnt work too

 

(CM Edit: Attachment removed as included personal information - EA_Poppy)

  • Hi GNK48_RU0​,

    I removed the attachment from your post since it showed some personal information. Always be careful what you post on the forums as the information you include is visible for everyone. 

    If it doesn't let you update your email address by yourself in the account settings, you can reach out to EA support on EA Help and ask for further help. They might be able to help you there. 

1 Reply

  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi GNK48_RU0​,

    I removed the attachment from your post since it showed some personal information. Always be careful what you post on the forums as the information you include is visible for everyone. 

    If it doesn't let you update your email address by yourself in the account settings, you can reach out to EA support on EA Help and ask for further help. They might be able to help you there. 

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