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EhsanTravka1369's avatar
EhsanTravka1369
Newcomer
2 months ago

change password

i change password mant time but againe error
login issue
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
2 months ago

Hey there, 

After resetting your password, are you able to log in to EA Help with the same account and password? 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    applegocronch​ Thanks for the additional information. Can you please try to Clean Boot: How to clean or safe boot your computer. Once that's done, restart your PC and launch the EA app to see if you're able to log in. After logging in, try launching the game again from Steam. 

    Let us know if that works.

    • applegocronch's avatar
      applegocronch
      Rising Novice
      2 months ago

      I safe booted my computer, and can still launch and log in to the EA app, but the same thing keeps happening when I launch it from Steam.

      • EA_cuervo's avatar
        EA_cuervo
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Perhaps your Steam account is linked to a different EA account. If you check the Connected Accounts tab in your EA Account settings, do you see the same Steam account linked to your EA account? 

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