Hello TheElusivePink,
You should reach out to support again, as they are the only ones who can assist you with this issue. Since they handle account security and privacy, they are the best resource for resolving this matter.
Same here i wanna change the phone number, when i'm about to do it, it sends a security code to the old phone number ( which i have no access to it), when i reached support they said that they have no solution for this !! Any help ?
I reached out to Help Desk yesterday, AGAIN and this is what I was told (word for word from my case transcript). I was told by another agent, to enable TFA with my email address.
"Now you need to wait for 24 hours, after that just disable the login verification and try to enable it again and then you can update anew phone number."
When I asked for clarification on how turning TFA on and off again was supposed to help since my old number is still attached. He told me it would take 24 hours. See his response below.
"Previously TFA was enabled with old phone number. You change the login verification method from old phone number to new number and now it will take 24 hours for old number to be deleted from the account. After 24 hours, disable the login verification and enable it again using phone number method and it will allow you to add new phone number."
I don't understand this at all. We used to be able to modify and delete old number. I don't know why this was changed. It has caused people nothing but problems. I am going to try again tonight and if it doesn't work, I was told to reach out to help desk AGAIN.
I can't seem to find the contact support button at all. I have no clue how to even message someone on their team to help me with this same problem. I just changed my phone number last week due to harassment and stalking. I have no clue why it's suddenly this hard to change my phone number on the same account I JUST changed my email address with.
