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Minaithnir's avatar
Minaithnir
New Novice
9 months ago

Changed EA ID - Only Changed in Some Places

Howdy, Recently discovered my EA ID was wrong, somehow it had reverted to one I hadn't used since the 2000s. Can't change it back to the correct EA ID because it's in use (by me), so had to stick a ...
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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
9 months ago

Odd one, have you spoken with our support any time recently about this?

Darko

Minaithnir's avatar
Minaithnir
New Novice
1 month ago

Bit of a necro-post here, but thought I would update since this thread appears in google searches for my issue.

I never heard back from them despite them promising to elevate the ticket. Another ticket on the same issue today resulted in another promise to elevate the issue and update me via the forums - given the track record, I remain unhopeful. 

If any EA community manager is able to look into this I'd appreciate it, as it cannot be that hard to change a display name in a database. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey Minaithnir​ sorry to see that you are still having issues.

    When you check your cases what status do they show?

    Any case closed off will have meant that an email with all the relevant info was sent.

    Darko

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