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RamWolfigerV's avatar
RamWolfigerV
Seasoned Novice
16 hours ago

Code not sending to my email

I deleted my 2FA on my old phone and I'm trying to include it on my new phone, but I need to verify my ID first, so it says it will send me a code to my email. Only problem is, it never does. It does...
ea help
login issue
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
8 hours ago

Hey RamWolfigerV​ this can happen from time to time but the good news is that you can find all the relevant info you need to sort this here

If you’re not getting codes sent to your email, try resending the code. If that doesn’t work, make sure: 

  • your inbox isn’t full
  • you checked the spam folder
  • you or your service provider haven’t blocked us
  • you’re logged in to the right EA Account. 

If you’re logged in to a different EA Account, your codes might go to the wrong email.

If you’re still not getting your codes, look for a past email from ea@e.ea.com and allow images to be displayed. Then, resend the code.If you can’t access or remember the email address you used to make your EA Account, try these account recovery steps. 

 

Let me know how you get on.

Darko

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