Forum Discussion

ttito2014's avatar
ttito2014
Rising Newcomer
4 months ago

Confirmation e-mail is NEVER SENT

A confirmation email to access to my account NEVER arrives to my email. Support does not exist; chat with a human does not exist. It's incredible that EA loses customers because of simple things. N...
ea help
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 months ago

Hey ttito2014​,

If you're not getting any confirmation emails, it may help to set up rules in your email provider settings to allow emails from @ea.com and @e.ea.com.

From there if there's no change, you'll want to reach out to our support team directly so they can help update any necessary account details.

If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can take a look. 

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