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JusticeVelocity's avatar
JusticeVelocity
Newcomer
23 hours ago
Solved

Not receiving verification code email

I am trying to update my email address but I can't do anything because it asks for a verification code but when I press "send code" I am not receiving the email with the verification code. I have checked the email for this account is the same as the email.

I have checked spam folders and added ea@e.ea.com to contacts but still not receiving anything. Is there a different email I should add to contacts?

I don't already have a phone number or 2FA added and it won't let me add them without the verification codes.

ea help
  • EA_Barry's avatar
    EA_Barry
    11 hours ago

    JusticeVelocity​ 

    We need an EA Advisor to verify your identity before making any account changes. Please make contact with an EA Help Advisor for assistance as follows...

    EA Help

    Thank you.

3 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    11 hours ago

    JusticeVelocity​ 

    We need an EA Advisor to verify your identity before making any account changes. Please make contact with an EA Help Advisor for assistance as follows...

    EA Help

    Thank you.

  • JusticeVelocity's avatar
    JusticeVelocity
    Newcomer
    10 hours ago

    Thank you. I spoke with an advisor and my identity is verified. They were very helpful. I will have to use a different email but I have access to my account now.

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