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Davidb61141Hy's avatar
Davidb61141Hy
Newcomer
2 months ago
Solved

'Contact Us' Button Missing

They must have removed the contact us option.  This is extremely frustrating, I want the account to go away forever.  HELP please'

advice
  • EA_Lanna's avatar
    EA_Lanna
    22 days ago

    Hi Davidb61141Hy​, 

    I've tried to replicate the issue you're seeing but I'm able to see the 'Contact Us' button at the bottom of this guide: 

     

     

    If you're not seeing that button appear, could you give these steps a try:

    • Try clearing your browser's cache and cookies. Remember to close all your browser windows fully after you do this, then give it another shot.
    • Test this out on a different browser. If you're using Google Chrome right now, why not give Firefox a whirl? Sometimes, a different browser can make all the difference.
    • You could also give a clean boot a go. Here's a guide on how to do it: https://help.ea.com/en-in/help/faq/how-to-clean-boot-your-pc/
    • Switch up your device. If you're on your phone right now, try hopping on a PC or vice versa.

     

    - EA_Lanna

     

2 Replies

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    22 days ago

    Hi Davidb61141Hy​, 

    I've tried to replicate the issue you're seeing but I'm able to see the 'Contact Us' button at the bottom of this guide: 

     

     

    If you're not seeing that button appear, could you give these steps a try:

    • Try clearing your browser's cache and cookies. Remember to close all your browser windows fully after you do this, then give it another shot.
    • Test this out on a different browser. If you're using Google Chrome right now, why not give Firefox a whirl? Sometimes, a different browser can make all the difference.
    • You could also give a clean boot a go. Here's a guide on how to do it: https://help.ea.com/en-in/help/faq/how-to-clean-boot-your-pc/
    • Switch up your device. If you're on your phone right now, try hopping on a PC or vice versa.

     

    - EA_Lanna

     

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    23 hours ago

    Hey Davidb61141Hy​,

    It's been a while since we've heard from you. I'll close this out here. If you run into anything else or have new questions, please feel free to start a new thread.

    - EA_Lanna

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