Customer Support is Nonexistant

Look - I'm gonna start this by saying this isn't directed at the actual employees at customer support. (If there are any.) My frustration is with EA as a company/upper management, because frankly, I don't think they care about helping customers. And I'm gonna apologize in advance for how much of a Karen I might sound like - I was raised by a Karen, I can't talk to people like that - but trying to get ahold of any customer support for EA is not even a joke - it's just not possible. 

I bought several Sims 4 DLC on Thursday afternoon. (Since they're on sale.) Started a new game, got my new family up and running, called it a night before doing much else. Came back yesterday and the new DLC I bought is gone. I can't load my new game because I don't own the DLC I had literally bought the night before, and I made the mistake of deleting my old game because I wasn't gonna go back to it now that I have new DLC. 

Eventually - after several failed trouble shooting methods like restarting game/PC, uninstalling the game and reinstalling it - I found where to look at my purchase history, and found that my purchase had "failed" because of the payment method. I'm thinking it's  an issue on the EA side - the payment as of now has posted, I used the same card during the last sale with no issues, and even now it still says the status is "failed" - but since no one can get in contact with their "customer support", it's quite possible they don't even know it's a problem. 

I've tried literally every possible way to get in contact with EA short of on Threads/Twitter - is that the ONLY way to get help from EA? I cannot get an option to get a live chat prompted. I have tried literally every method - opening in an incognito browser, not being logged in, trying in a different browser, making sure popups are enabled, nothing has worked. I've submitted help requests, but I have no idea if they've actually been submitted. No email verifcation, nothing in the "my cases" tab. N-O-T-H-I-N-G.

Honestly, at this point I'm strongly considering just going to my bank and doing a charge back based on no services rendered. If I'm black listed for doing a charge back, then so be it. Honestly, I don't think I want to monetarily support a company that cares so little for its customers. 

My husband has suggested the nuclear option of a class action lawsuit, but honestly I don't know what good that'll do. (And honestly, that seems rather extreme. I just want to play the DLC that I have already paid for, or my money back.)