Forum Discussion

CawkSauce's avatar
CawkSauce
Newcomer
12 hours ago

De-link and Re-link issues, zero support

I de-linked my steam account inadvertently upon receiving a discord 2xp token for battlefield 6, on mobile devices this is very easy to do - which isn't a good thing.

I attempted to re-link to steam, and when prompted in the system it asked me for the email/password etc. and then steam information. I have two steam accounts, and the system automatically selected the steam account I had that didn't have battlefield 6 purchased (both accounts have the same email address) and linked the account to that one.

Now I'm stuck waiting for 6 months to unlink the inactive steam account due to an error that the EA system linking created! I attempted to get this ratified by one of the EA Advisors and their solution was to purchase another copy of the game for the inactive steam account or create a new email and lose all of my progress made thus far on battlefield 6 or buy another copy of the game on ps5.

I tried to get them to escalate the issue, since it was EA's linking system that chose the inactive steam account and have been prompted to reach out to the community forums here instead of any internal escalation.

Can ANYONE do anything about this? Completely ridiculous that a company as large as EA doesn't have capacity to make changes via profile on their OWN systems. Feels like a cash grab.

 

No RepliesBe the first to reply

About EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!3,286 PostsLatest Activity: 46 minutes ago