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utttochka's avatar
utttochka
7 months ago

Don't get verification code

Hi! This is my 2nd account i created to reserve an issue i have with the main one. I can't get into my main account cos i don't receive the verification code to my email. The email is correct, i do receive other emails sent to it. I did recently cleared all letters on that email adress though, maybe that caused the problem idk. I tried using vpn to log in, didn't help either. The only solution i found online is to change the email connected to the account.  Maybe there is simpler solution or anything i can do to get my account back? Thanks in advance.

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1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hey there, if you're not getting verification codes, try resending the code. If that doesn’t work, make sure: 

    • your inbox isn’t full
    • you’ve checked the spam folder
    • you or your service provider haven’t blocked us
    • you’re logged in to the right EA Account.
    • If you’re logged in to a different EA Account, your codes might go to the wrong email.

    If you’re still not getting your codes, look for a past email from ea@e.ea.com and allow images to be displayed. Then, resend the verification email.

    If none of the steps above fix the issue, please contact EA Help for further assistance. 

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