Thanks for the completely useless copy-paste response. None of what you said applies to my situation.
I didn’t get hacked.
I didn’t break any rules.
I didn’t lose access to my account due to negligence.
I simply lost access to my old email and EA refuses to let me update it or even unlink my account from Steam. If EA really cares about security, then why are they blocking me from recovering my own account while also refusing to unlink it? That makes zero sense.
Security isn’t an excuse for locking paying customers out of their own games with no way to recover access. If this account wasn’t mine, EA should have no problem unlinking it. But instead, they keep me stuck in a situation where I can neither use nor disconnect my account.
Stop defending a billion-dollar company that doesn’t care about its players. If you don’t have a real solution, don’t waste my time.
vkbvnel24ykx If you can explain how you "Simply" lost access to your e-mail someone might be able to provide you with some advice/help.
I am a computer engineer, so I don’t need help with recovering an email. That is NOT the issue here. The issue is that EA does not provide a proper way for users to update their email, even after full verification. I have already provided:
✔ Purchase details
✔ Invoice
✔ Steam ID
✔ Previous email
✔ Linked accounts
✔ IP address
✔ Even offered my passport
Yet, EA refuses to help and won’t even unlink my account from Steam.
Please stop trying to redirect the conversation. This isn’t about how I lost access to my email. This is about EA’s broken system that prevents players from recovering their accounts, even when they provide more than enough proof.
So again, if EA truly believes I cannot verify ownership, then why don’t they just unlink my account? Because their system makes no sense.
