EA / PSN Network unable to connect

Hi XxSw3rv3FrankxX,

Thank you for providing the exact data and timing! Since the error happens immediately on initial startup and your PlayStation 5 runs other online games perfectly, your console and network hardware are 100% fine.This specific "Error Code 449" on EA games indicates a database synchronization conflict between your PSN ID and your EA Account. This usually happens when there is an unaccepted updated Terms of Service or an expired login session on EA's backend, causing the server to reject your console's connection.To safely bypass this loading screen lock, please try these steps on your PC or phone browser:

１.Open a web browser and go directly to the EA Connected Accounts page.

https://myaccount.ea.com/am/ui/connected-accounts

２. On the sign-in screen, click the PlayStation logo icon and log in using your PSN credentials.

３. If a prompt appears asking you to accept a new Terms of Service or reset your password, please complete it.

４. Once logged in, verify that your current PlayStation Network Online ID is correctly listed under your "Connected Accounts." This will force the backend database to resync.

５. On your PS5 console, go to Settings > Users and Accounts > Other > Restore Licenses and run the restoration.

６. Restart your console and try launching the game.
There is no need to wait 24 hours since your actual PSN account isn't locked.
Give this a try and let us know your results!

Hello ORANGE-EXPRESS, 

1. The error code that it provides me would be error code 449
2. the prompt appears only on initial start up, not able to go pass loading screen on any EA games.

the solutions I have found were to restart the connection for my WiFi, delete and reinstall the games, and restarting the console on safe mode. These just still seem to not work. if there is anything else I could do I would really appreciate the assistance.

thank you for your time. 

Hi XxSw3rv3FrankxX,

Welcome to the forums! Since your PlayStation 5 runs other online games perfectly, your console and internet hardware are absolutely fine. This issue is highly likely a database synchronization conflict between your PSN ID and EA Account. To provide the right solution, we need to verify your baseline data first. Could you please check these two things for us?

1. What is the exact Error Number or Code shown on your screen prompt? (Even if the main message says "lost connection," please look closely at the corners of that black error pop-up window on your TV screen for any specific error code).

2. Does this prompt appear every time immediately on the game's initial startup cover screen, or does it happen randomly during a match? Reply back with your exact error code and timing, and we will guide you to the right solution immediately!