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Hey vanek_redempti,
Thank you for taking the time to describe the situation in such detail. It's definitely frustrating to have an account you care about banned and remain banned after multiple appeals.
If you received prior communication from ToS stating they consider the case closed or that they have exhausted all investigation options, then that case cannot be resumed and the result is typically final. If you're able to create a new case by following these steps again, that would be the only channel available to appeal the account action.
I'm afraid we don't have the tools to change or discuss anything here on the forums, with the live support team also having their limitations in this. This might not be the response you were hoping for, and I'm sorry to hear about the stress this situation has caused. We would definitely appreciate any feedback you're willing to share on how to make it easier to find relevant information or instructions.
EA_mplsnow, it has been 3 days since I provided the detailed feedback on the Support System Failure as you requested
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