Forum Discussion

888hama's avatar
888hama
Newcomer
2 months ago
Solved

EA Account got hacked

Hello, my girlfriend’s EA account was hacked and she can no longer sign in. We have the ownership information needed for account recovery, including: previous email address EA ID / username lin...
ea help
login issue
  • EA_mplsnow's avatar
    EA_mplsnow
    2 months ago

    Hey 888hama​, 

    Sorry to hear that someone else accessed the account. It's definitely frustrating to lose access to an account you've poured money and time into! 

    Please use this link to create a case and select the 'Continue as guest' option before filling in the relevant information. Submitting the form will redirect you to a page with more support options, where your girlfriend can connect with our live support team. They'll be able to help recover the account after verifying her ownership. Do note that your girlfriend should be the one to provide the information during that conversation, as it's her account that needs to be recovered! 

    Once she gets her account back under her control, please be sure to go through as many of these security steps as possible to further secure the account.

    Let us know how it goes, thanks! 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 months ago

Hi there. You should be able to open a case by using the 'Contact us' button at the bottom of this page. You may need to go through a couple of responses with the bot, but you should get the option to contact an advisor after.

Featured Places

Node avatar for EA Community Discussion

EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!Latest Activity: 6 minutes ago
4,583 Posts

Recent Discussions