EA Account Hacked – Email Changed – Support Refuses to Connect Me to an Advisor

Question

My original EA account was hacked and the email was changed.

I cannot recover it because verification codes go to the hacker's email. I have tried EA Help, NextStep, and Chat with us, but every route either redirects to login or says "This issue isn't supported by advisors."

I need to submit an account recovery ticket, but there is no working form or description field.

Can an EA community manager help me reach an actual support advisor or explain how to submit a recovery case without accessing the compromised account?

ea_mplsnow · Accepted Answer

Hey p11908142​,&nbsp;
Sorry to hear that there's been difficulty getting connected with our live support team.&nbsp;
Just to confirm, have you tried using this web form instead?&nbsp;You may need to continue as a guest, but depending on the topic you select as your issue, once you're redirected to the self-service page, you should find the option to chat with an advisor near the bottom of that same page.
Feel free to try accessing the form on a different browser and using an incognito or private window if you're facing any pushback. And let us know what you're seeing, thanks!&nbsp;