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khbb4ky5wkvk's avatar
khbb4ky5wkvk
Seasoned Newcomer
9 days ago
Solved

Ea account

I can't log into my account or play games like madden online. But now Its asking to verify but the email linked to it no longer exists and it's the wrong phone number. I've been playing on it for years with the same psn account. But now I can't change the email or phone number cause I can't access my account. I just need the email changed to the same one linked to my psn. Can anyone help with this??? 

login issue

3 Replies

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Hi khbb4ky5wkvk,

    I'm sorry to hear that. While I can't help through the forum, our support team can update the email on the account for you once you've passed the security stage with them. This guide will share more on how to reach the support team for help:

     

    EA_Lanna

  • khbb4ky5wkvk's avatar
    khbb4ky5wkvk
    Seasoned Newcomer
    8 days ago

    That does nothing I need to talk to a person. I can't log into the account to do any of that. Its just running me in circles why is it so hard to get help from ea. It ask to verify but the number and email aren't mine! So that link does nothing. Is there not a phone number I can call? 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Hi khbb4ky5wkvkm 

    You don't need to log into your account to reach the support team. Try this, click this link and select 'Continue without logging in'. Then scroll done to the heading 'Still need help' to choose from the contact options that appear. 

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