EA app and Sims 4 just bought 3 pack yesterday and ....

I'm a player since the beginning and I have been Back since I have been Fighting a bad illness and it was a blessing to have the game.  Yesterday I bought the bundle and the minute it was done loading everything crashed and now I can not reload or repair the EA app and or the game I have tried  everything. I have tried every thing on several videos on YouTube and nothing and I'm so lost I have never ever had an issue with the game or the app and I have had it a very long time please help I don't know what I'm missing to fix this I did uninstall and they did not uninstall correctly either