EA Help Refuses to Communicate About Unearned Ban

Back in March, I decided to combine two EA accounts I had.
I got help from EA to do it, walked through the process with a rep named Dhruv N., but somewhere along the line there was a miscommunication and he combined them the wrong way around.
If no one has combined accounts before, it's basically one account 'absorbing' the other. Due to EA's rules about account linkage to other services, I needed one particular account to absorb the other, so that I could link all my gaming accounts. He did it backwards, so it made the now one account unusable for what I needed.
At his instruction, I made a new (third) account, and he had the new one absorb the remaining one that had already absorbed the other.

8 days later, I got a permanent ban on my account. It said I had violated terms of service. I appealed, detailing the information above, and got no response other than the denial of my appeal and 'callback number: null'. I've appealed several times since then, always asking for specific information and detailing that it seemed to have been triggered by my getting help from them.

Today, I found out that the only way to get in contact with a live chat rep is through a section of help other than the bans section, so I went through the hacked accounts section and got in touch with Manav K. I explained everything to him, asking if he could do anything or give me a contact number for the manager of the TOS team, and he said that his hands were tied, but that I should make a new account in order to post about this on the forums.

I haven't done anything except what I was told to do so that I didn't have to juggle multiple accounts. I've now been off-and-on fighting to be able to use EA at all now for over 8 months.

Attached are several pics of proof of my situation.