Community ManagerUnderstand the frustration and it's not an ideal experience xKyrad.
Can I ask, are you trying to launch the game from the EA app or the Xbox PC app?
If you have EA Play through Game Pass then you will not be able to access EA games on the EA app and will instead need to use the Xbox app.
I would imagine this is why some of our support recommended that you reach out to Xbox support as issues with launching the game from that side would be something Xbox can better support.
Darko
To answer your question, I can launch and play games from the EA app without any problems. In fact, when I try to launch Battlefield 1 from the Xbox PC app, it automatically redirects me to the EA app anyway, since EA games are managed through the EA launcher.
So regardless of whether I start the game from the Xbox app or directly from the EA app, the final result is the same: the EA app shows Battlefield 1 as “expired” because it is still recognizing the old 10-hour trial license instead of my current active EA Play entitlement from Xbox Game Pass.
This is not a problem with Xbox or the Xbox app. My Game Pass subscription is active and correctly linked to my EA account. The issue is entirely on the EA side, where the wrong license is being prioritized.
That is why contacting Xbox support would not help. The problem is not related to payment processing or access through Xbox, but to the fact that the EA system is keeping the expired trial license attached to my account.
What I need is still the same: for EA to remove the old Battlefield 1 trial license from my account so that the correct EA Play license can be recognized.
I hope this clarifies the situation.
These screenshots clearly shows the problem. The EA app does not even allow me to download the game. The only option shown is to purchase it, even though I have an active EA Play subscription that should grant me full access.
Community ManagerHey xKyrad we CMs are not live support and as such we'd ask that you have a little patience as we work certain hours and outside of this is our time.
Know you are frustrated and want to get into your games but please keep it in mind.
The full version of the game and the trial are different, if launching the game then it will launch the full version not the trial. Have you downloaded and installed the game from the Xbox app?
All Game Pass EA Play games on PC launch and play through the Xbox app, while you need to have the EA app installed for verification of account and what not the actual game launches and plays from the Xbox app.
Darko
Community Manager
Community Admin
